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Set up a new device and sync

Quick answer: After you sign in on a new device, text records and images sync in stages. Seeing records before their images is usually expected.

iOS and AndroidDressWise 4.0.8 (build 408) and later

Before you begin

  • On the old device, finish edits and keep DressWise online. There is no page that shows how many local images are still waiting to upload.
  • Do not uninstall DressWise or clear its data on the old device until you have checked the restored content on the new device.
  • Use the same DressWise account and original sign-in method.
  • Install DressWise from an official store and leave enough device storage available.

Restore your data

  1. Open DressWise on the new device.
  2. Sign in with the original email or provider.
  3. Keep the app in the foreground while essential data initializes.
  4. Open Closet and switch to the original closet.
  5. Check the cloud-download icon and remaining-image count at the top right. Tap it to open the image-sync details.
  6. Keep a stable connection while images download.
  7. Check items, outfits, Calendar, and Inspiration.
  8. Before using AI Picks or HD Image, open the source image. If the page says that it is still syncing, wait and try again later.

Sync runs automatically; there is no everyday Sync all now button. The cloud-download count only describes downloads to the current device. It does not prove that every image on the old device was uploaded.

Confirm it worked

  • Original closets and text records appear.
  • The remaining-image count decreases and eventually disappears.
  • Images open in items, outfits, Calendar, and Inspiration.
  • A new edit later appears on the other signed-in device.

Safe multi-device use

Finish an edit on device A and keep it online. Open device B, wait for the latest data, and check the changed record and image before continuing. Avoid editing the same record on two devices at once.

If sync does not finish

  • Everything is empty: verify the DressWise account, sign-in method, and current closet.
  • Text appears without images: keep the app online and check the remaining-image count. Do not delete and recreate records.
  • The count is stuck or failures are shown: record both counts, check storage and network, then reopen Closet. Contact support if it remains stuck; do not clear app data.
  • An AI feature says the source is not synced: keep the original record and wait. AI Fitting can attempt an on-demand upload, but an upload failure still requires a network or sync recovery.

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